Memberships & Fan Clubs
Video On Demand
Music Sales & Downloads
Digital Collectibles & Tokengating
Digital Music Releases
Video Viewer Hours
Free Active Member Limit
Physical Chart Reporting
Usagepay when you sell
$49/monthannually + transaction fees
$119/monthannually + transaction fees
Frequently Asked Questions
Have additional questions or need clarification?
What are viewer hours and how are they calculated?
Video viewer hours represent the amount of time your fans spend watching your videos, including on-demand hosted videos, livestreams, and rentals. Each plan has a monthly allocation of video viewer hours, and these hours reset on the day your Single subscription started.
If you exceed your allotted hours, you will be charged a $0.15 overage fee per additional hour.
Do you offer Enterprise plans?
You can contact us through our contact page! We will be happy to assist you.
What is the fee for attaching a digital album or livestream ticket to a physical product?
Single's 15% transaction fee is applied to the price of the product that the digital album or livestream ticket is attached to. The minimum (for free products) is 15 cents. There is a $3 max for digital album bundles, and a $5 max for livestream ticket bundles.
How am I billed?
Single does not bill your credit card directly and you are not required to enter a payment method into the Single platform. Single posts all charges to your Shopify invoice. All billing is done through Shopify. Learn more HERE.
Which plan is best for me?
We recommend the Bronze plan to get started with the most flexibility. You can always upgrade later if your needs change.
What plan is best for chart reporting?
We recommend the Bronze plan to get started with chart reporting. This plan includes 10 physical UPCs and 10 digital albums for reporting.
How do I see billing information?
You can download a summary or detailed report of charges under Settings > Usage and Billing > Export Summary or Export All Charges.
How is the promoted product fee calculated?
You’ll only incur a 5% transaction fee on the sale of promoted products during a free livestream. Ticketed livestreams do not incur this fee.
Are there fees on gated products?
Single does not charge a transaction fee on products gated by a membership